Refund policy

At Qalaa, we strive to provide you with the best products and services. We understand that situations may arise where you need to cancel or modify your order. Please read our refund and cancellation policy carefully to understand the terms and conditions.

Cancellation Policy:
1.1. Orders can be cancelled up to one day before the scheduled delivery/pickup date.
1.2. A cancellation fee of 10% of the order value will be charged for any cancellations.
1.3. Same-day cancellations are not offered, and no refunds will be made for such cancellations.
1.4. Cancellation days Monday to Sunday between 11am to 7PM by writing us on email/ by whatsapping us on 9395959395
Refund Policy:
2.1. If you cancel your order within the specified cancellation period, a refund will be initiated after deducting the applicable cancellation charges.
2.2. Refunds will be processed using the original payment method used during the order placement.
2.3. It may take up to 7-10 business days for the refund amount to reflect in your account, depending on your bank or card issuer.

Order Cancellation and Refund by Qalaa:
3.1. In unforeseen circumstances, Qalaa reserves the right to cancel and refund orders within 48 hours of fulfillment.
3.2. If such a scenario occurs, customers will be notified in advance via the contact information provided during the order placement.

Please note that this refund and cancellation policy applies to all orders placed through our website. By placing an order, you acknowledge that you have read, understood, and agreed to the terms and conditions stated above.

For any further inquiries or assistance, please contact us during our communication timings mentioned above. We are committed to providing excellent customer service and will be happy to assist you.

Thank you for choosing Qalaa

Qalaa